Content Support Requests

ECF Support

ECF Support team checks mystery items lists for content.

• If found: ECF Support team adds index value and completes mystery item.
• If unsure: ECF Support team warm transfers Worker Communication to Area Support.
• If not found: ECF Support team transfers Worker Communication to network ID ITIOLead (Imaging Operations).

Area Support

If sent to Area Support, Area Support checks mystery items lists for content.

• If found: Area Support adds index value and completes mystery item.
• If not found: Area Support transfers Worker Communication to network ID ITIOLead.

Imaging Operations

If sent to Imaging Operations, Imaging Operations looks for missing content.

• If found: IT IO Lead adds content to ECF.
• If not found: IT IO Lead launches communication to reply content not found.

ECF Support team transfers Worker Communication to network ID ITIOLead (Imaging Operations) if it is from one of the following supported source types:

• IO scanned (U.S. mail, physical drop)
• Fax
• Email drop
• InfoKeep (only if content items are combined)
• LaterDocs (only if content items are combined)

Other sources and where to go:

• User upload: Area Support
• User-created template: Area Support

1. ECF Support team warm transfers Worker Communication to Area Support to assist user with request.
2. Area Support works with user to fix content, as requested.