Known Issues Log

Recent Actions: See More button does not work correctly (ID 264343)

When you click the See More button below the Recent Actions table, click the Back to My ECF button, and click the See More button again, your ECF session automatically signs out.

Favorite Cases table does not filter correctly by ID # column (ID 130257)

When a source system (for example: MAXIS) is entered in the ID # column, a message is displayed, saying “No favorites found.” When a case ID is entered, the table filters correctly.

Worker communication: Blank page when opening notification containing blue LiveCycle form (ID 133803)

If a worker communication notification containing a blue LiveCycle form is opened with a notification containing a document with any other file format (examples: red LiveCycle, PDF, TIFF), the other document opens, but the blue LiveCycle form is blank.

Workarounds: Do one of the following.

• Resize the page.
• Double-click the content viewer.
• Press F12.

Worker communication: Clicking Select All check box displays all documents in list, including those filtered out (ID 190139)

Clicking the Select All check box of a filtered notifications list displays all documents in the original unfiltered list.

Worker communication: Tabs for multiple documents displayed incorrectly (ID 131819)

When the notification contains multiple documents, the tabs containing the document titles are displayed at the bottom of the page instead of at the top.

Subscription: When a content item in a subscription is updated, subscriber is not notified until subscription is deleted and re-created (ID 189640)

When a content item in a subscription is updated, the subscriber does not receive a notification. After a new subscription is created and the content is uploaded, the subscriber receives a notification.

Adding or changing content type may open incorrect drawer

• When adding or changing the content type and saving for later, the incorrect drawer may open when the mystery item is re-opened.
• Workaround: When you are ready to add a case ID or person ID, remove the content type and select it again.

Last Visited Cases and Persons panel: All 10 rows are not displaying in panel (ID 251995)

Last Visited Cases and Persons panel does not display all 10 rows of last visited case and person files.

SMI Down Mode: SMI is not selected for Person Search (ID 260403)

When ECF is in SMI Down Mode, search functionality is limited. For case search, you can use any source system, but for person search, you can only use the SMI ID type. If you are doing a person search, make sure to select the SMI ID type.

Person File: Person subheader does not display all person identifiers (ID 190577)

The yellow subheader at the top of the page should display the person’s name, Social Security Number, person identifiers, age, date of birth, and language (if not English).

Person File: Person subheader does not consistently display language and need for interpreter (ID 190559)

If the person’s primary spoken language is not English, the yellow subheader at the top of the page should display the person’s language and need for an interpreter.

Case File: On Content History page, history items do not correctly sort by date (ID 202227)

History items are not sorted in chronological order, because one of the date elements (mm or dd or yyyy) is ignored in the sorting process.

Create Form from Template: Operation fails if no participants on case (ID 184837)

When you try to create a form from a template for a case that has no participants, the content does not appear in the manifest, the counter remains zero, and the Download Content button is disabled.

Create Form From Template: Template added twice if selected during page load (ID 131740)

When you select a template while the template list is loading, the template is added to the manifest twice.

Create Form From Template: Content failed to download, but status is Ready (ID 187866)

When the Download Content button is selected, the content fails to download, but the status is Ready.

Modify Content Properties: Copying and pasting an index value from either PRISM or case header from ECF results in an invalid value (ID 186189)

When modifying content and adding a PRISM index value, you can only enter a PRISM case ID in a format that doesn’t include spaces or special characters (example: 001234567801). Search by case allows other case ID formats.

Modify Content Properties: Work area form list does not match work area form list in Upload Content feature (ID 148491)

The list of work area forms for modifying properties does not match the list of work area forms for uploading content.

Edge PDF viewer print creates screenshot (ID 213495)

When you try to print a blue LiveCycle form, the Microsoft Edge PDF viewer displays a screenshot of the form instead of the form.

If you send the communication when the character counter is still at 0, the text in the Details field does not appear in the notifications list, notification sidebar, or notification history.

Report missing content: Drop box location

If the missing content was submitted to ECF from a Service Center drop box, the drop box location does not appear on the sidebar menu.

Workaround: If no batch ID was provided for a content item already in the case, the Imaging Operations staff may need to contact the worker who submitted the missing content report to determine the drop box location.

Report missing content: Change how content was submitted (ID 207237)

After you change how content was submitted on the Report Missing Content form, the Submit Report button is not available.

Workaround: Click the Cancel Report button and start over.

Report missing content: No error message when attempting to submit report and something goes wrong (ID 252844)

When you try to submit a missing content report without a network connection (for example), no error message is displayed.

Sent History: Associated person’s name is not displayed in content manifest

For some case types, the name of the person associated with a content item does not appear with the content item in the content manifest.

Send Content: Operation does not resume after you remove item that cannot download (ID 188696)

After you remove a content item that failed to download, you cannot resume the Send Content operation.

Send Content - Print to PDF: An older Word document gets stuck with Rendering status (ID 195809)

For the Print to PDF send method, when you try to send a Word document (alone or with other content), the job does not complete.

Send Content - Mail: U.S. Territories not included in State field (ID 250738)

For the Mail send method, U.S. Territories is not included in the State field of the Enter Other Address section.

Send Content - Export: Person Content Hide and Show buttons do not toggle correctly (ID 204630)

For the Export send method, when you click one of the Person Content Hide and Show buttons and then click the other button, neither button is selected.

Send Content: Operation fails when no participants on case (ID 184990)

When you try to send content for a case that has no participants, the content does not appear in the manifest, the counter remains zero, and the Download Content button is disabled.

Send Content - Resend confirmation toast message requires multiple clicks to dismiss, potentially triggering multiple send jobs (ID 191093)

You must click the Resend confirmation message multiple times to close the message. Each time you click Yes, another resend job is created.

Signed-in worker’s SMI roles are displayed instead other worker’s SMI roles. (ID 206422)

When you search for and view another worker’s profile, your SMI roles are displayed.