Rescan or Reindex Content

Launch this temporary workflow to rescan content or reindex content.

  1. Do one of the following:
    • On the sidebar menu, click Create Form From Template.
    • On the content menu, click Create.

    create form from template

  2. Click a Show Content From button to filter the template list:

    • My Favorites: Default filter. Templates that you have added as favorites.
    • All: All templates.

  3. Filter the template list by template name (form name) or included forms (form ID).

    • Template Name: Temporary Content Support Request
    • Included Forms: N10698

  4. Click the Add button (plus icon). To favorite the form, click the star next to the form number.

    filter the template list and add the template

  5. The selection appears in the Selected Templates list.

    selected template in selected templates list

  6. Click the Download Content button.

    Download Content button

  7. Fill in the form (next).
  1. Select the request type:
    • Missing Content Search: Content was sent or uploaded to ECF, but it cannot be found in the case.

    • Rescan Request: Content is in the case, but it needs to be rescanned.

    • Modify Properties Help: Examples: Content belongs in a different case. Content needs a different title.

  2. Fill in the form.

  3. When you are done, check in the form to ECF (next).

  1. On the form, click the Check In to ECF button.

    check in to ECF button on form

  2. To view the uploaded form in the Case Content list, click the Refresh List button.

    refresh case content list to view form

  1. Do one of the following:
    • On the sidebar menu, click Worker Communication.
    • On the content menu, click Launch.

    launch worker communication

  2. Select the Temporary Content Support Request form.

  3. The selected content item appears in the Content Manifest table.

    selected content in content manifest table

  4. Click the Select Recipients button.

    select recipients button

  5. From the Show Workers from filter, select All.

  6. In the Search By list, select Network ID.

  7. In the Search field, type ECFSUPPORT.

    suggestions appear after entering network ID

  8. Either click the Search button or click the suggestion.

    search or select suggestion

  9. In the worker table, select ECFSUPPORT.

    select worker from worker table

  10. Click the Review Communication button.

    review communication button

  11. In the Optional Details panel, you can enter a due date and a message to the recipients. The message appears on the Notifications page.

  12. Click the Send Communication button.

    send communication button